Unfortunately, new orders are immediately transmitted to our warehouse for fulfillment. Once an item has been purchased it cannot be cancelled or modified. You will need to follow our Returns instructions.

First, make sure that the item is in fact returnable. The item cannot be worn or used, and must have original labels/tags. Candles are not returnable once the packaging has been opened.

To make a return, please email service@fonfrege.com for a return authorization BEFORE you send back the item.

Please include a copy of the Return Form/Email with the merchandise you are returning. Items without a return authorization form/email cannot be accepted and will be returned to sender.

Fonfrège is not responsible for missing packages or any damage that occurs in return shipping. We encourage you to pack and reseal the merchandise safely and securely, ideally in its original packaging. We recommend using UPS or FedEx and insuring the item for its full value.

Once we receive the merchandise, it will be inspected to ensure it is not damaged or has been used to any extent that will prohibit it from being resold. If the item passes inspection, the return will be processed within 72 hours and you will receive a confirmation email with either your online store credit information or an order confirmation for the item you requested in exchange.

Please ship returns to:

Fonfrège
Attention: Returns
100 Pine Street, Suite 1250
San Francisco, CA 94111

We originated in France and in 2017 moved our headquarters San Francisco, California.

All purchases made within the United States will be shipped via United States Postal Service (USPS) or UPS. All purchases made within European Union will be shipped via DHL.

Some items cannot be shipped internationally because of their value or fragility.

We ship books via a standard book rate of $USD 7.00.

Unless otherwise specified, we ship via USPS or UPS. Please note that most orders will require a signature upon delivery. UPS will attempt to deliver to your address 3 times. Fonfrège is not responsible for additional shipping fees if you are not available to receive your package.

Please note that any item with a value of $200 or more will require a signature.

Please contact us if you would like to waive 'signature required'.

Should you waive signature upon delivery, neither shipping carrier nor Fonfrège can be held responsible for your package once it is left at your door.

Very occasionally shipping carriers experiences shipping delays. We unfortunately cannot refund shipping charges in these circumstances.