Fonfrège is a French brand with corporate offices in San Francisco, California. In the United States, Fonfrège and all of its associated trademarks is solely licensed to Soleilleux Holdings, which also handles U.S. sales and distribution.
3. What Information Is Collected and How It Is Collected
(i) Personal Information
Each visitor to the Site may, at his/her option, provide Fonfrège with personal information, information that can be used to personally identify or contact you (e.g., your name, email address, mailing address, telephone number, billing information [credit/debit card number, expiration date, billing address and other information needed to process payments], sex, birth date, products purchased, message and gift recipients’ names, addresses, telephone numbers and email addresses, etc.).Fonfrège uses this information in order for us to better understand visitors’ expectations, and to provide information on Fonfrège products or services to visitors who have opted for receiving such information.
If the visitor has notified Fonfrège that he/she wishes to receive any details of Fonfrège products or services, Fonfrège may contact the visitor by email, telephone or post to provide the visitor with details of Fonfrège products or services or any other information which Fonfrège believes may be of interest. The holding and using of information will be governed by the Data Protection Act 1998 and also by French law where this offers the visitor greater protection for his or her personal information.
(ii) Non-Personal Information
Non-personal information is information that, unless combined with personal information, cannot be used to identify or contact you (e.g., IP address, domain server, referring page, click stream data, etc.).
We may collect this information through the Site, emails, mail, fax, and telephone, and social media applications, including when you place an order, and engage in other activities, services, products and resources we make accessible to our visitors.
(iii) Usage Data
We collect data generated by your usage of the Site (“Usage Data”). Usage Data may or may not be associated with an individual’s identity. The servers hosting the Site, like most servers, gather this type of data that browsers routinely make available, such as your IP address, domain server, browser type, operating system, date/time, referring and exit pages, and “click stream” data relating to your navigation and use of the Site. To the extent non-personal information is combined with personal information, Fonfrège treats the combined information as personal information. Additionally, under some local laws, certain Usage Data such as IP addresses are considered personal information. To the extent such local laws apply, we treat the required Usage Data as personal information. Otherwise Usage Data is not treated as personal information.
(iv) Payment Information
We will collect information about your payments, including your credit card number when you purchase merchandise on our Site. For more information on how and where this information is stored, please refer to Section 7 “How Your Data Is Stored.”
(v) Information You Submit or Post
We collect the information you post in a public space, whether on our social media pages or on our Site, for instance when you post a product review.
(vi) Customer Service Data
We collect and save communications (including emails) and other personal information and non-personal information received or created in the course of responding to customer service inquiries. You can reach our customer service department at through our general contact form.
4. How Does Fonfrège Use the Information Collected?
(i) Personal Information
Fonfrège may, from time to time, obtain your permission to share your personal information. For example, we may ask you if you would like one of our partners to contact you with special promotions or deals, or if you could provide us with a testimonial and are willing to be quoted. Fonfrège understands that it is important to always obtain your permission first, before sharing this type of information.
(ii) Non-Personal Information
Fonfrège uses your non-personal information to better understand how you and others are using the Site, and to help us detect security threats and potential fraud. By better understanding how the Services are used, we are able to refine and expand popular features, increase technical capacity in advance of bottlenecks, and generally improve the Site’s usability, stability and security. We do not attempt to match non-personal information with personal information, or to otherwise individually profile you based on your use of the Site.
Fonfrège discloses non-personal information in aggregate form to consultants hired to help us improve the Site and to accomplish the goals set out in the prior paragraph. We also disclose non-personal information in occasional reports summarizing usage of the Site.
Cookies must be enabled in order to complete a transaction. It is the visitor’s responsibility to understand how cookies work.
(i) What is a Cookie?
A cookie is a text file which is stored in a dedicated area of your Device’s* hard drive when you visit an online service. A cookie enables us to identify the Device on which it is stored, until such cookie reaches its expiry date.
*“Device” means any electronic equipment (computer, tablet or smartphone…) that you use to browse a website, an application, an advertising content etc.
(ii) What Types of Cookies Do We Use?
When you connect to our Site, we may, depending on your settings, use some cookies enabling us to recognize the web browser on your Device until said cookies expire.
Cookies that we use aim at:
- Obtaining statistic and analyzing web traffic and how the various sections of our Site are used, thus enabling us to improve visitor’s interest and ergonomy on our Site as well as the visibility of our content.
- In the event you provided us with personal information (such as your email address) when you logged to one of our services, we may use this data combined with other data about the Device you are using, in order to send you electronic marketing communications.
- Providing or facilitating your browsing on our Site, or providing you with online communication services that you may request during your visit, in order to:
- Adjust the presentation of our Site to the display preferences of your Device (language, screen definition, operating system, etc.) depending on the hardware and software used by your Device.
- Memorize some information you previously submitted when filling forms online (subscription or log-in to your account) or concerning products, services and/or information you had previously selected on our Site (e.g. subscribed service, shopping bag content, wishlist, etc.);
- Allow you to access some dedicated areas on our Site such as your personal account, enabled by identifiers or other data you might have previously provided to us.
- Ensure security of our Site and services (e.g. when you have to re-log to our Site after a certain period of time)
(iii) Third Party Cookies
Third party cookies are subject to said third party privacy policies. We hereby inform you about the purpose of these cookies and how you can manage them, to the extent we are aware thereof.
We may choose to include in our Site some third-party applications that provide you with the possibility to share content with third parties or to let other persons know you browsed our Site. The “Like” and “Share” functionalities offered by social network platforms (“Facebook”, “Twitter”, etc.) are examples of this and are included on our Site.
Social networks which offer these functionalities may identify you even though you do not use these functionalities on our Site. Indeed, such functionalities allow social network platforms to track information about your browsing on our Site whenever your social network account is in active session while browsing on our Site.
We do not control how these social network platforms collect your personal data while you are browsing our Site. We invite you to read the privacy policies of these social networks to find out how they use browsing information they collect (including for advertising purposes) through these features. These privacy policies should provide you with information about how to manage your preferences on your social network accounts.
Our website may contain third-party cookies (delivered by advertising agencies, analytics providers, etc.) enabling them to collect browsing information on your Devices, including to measure the efficiency of our search engine advertising campaigns.
(iv) Your Choices About Cookies
(a) Choices Offered By Your Browser
You can set your browser to accept or reject cookies on your Device, either globally or cookie by cookie. You can also set your browser so that cookies’ acceptance or rejection will be offered to you each time a cookie is about to be stored on your Device. For more information, please consult section “How to Manage Cookie Settings In Your Browser?”
(b) Acceptance of Cookies
(c) Opting-out of Cookies
If you opt-out of cookies on your Device, or if you delete existing cookies, this may affect your ability to access some functionality that are necessary to access some areas of our Site. Such is the case for content that requires your identification. Such is also the case if we or one of our business partners can no longer recognize the type of browser your Device is using such as language, display settings or country of connection.
We cannot be held liable for all consequences resulting from the minimized access to our services as a result of cookies you previously deleted or rejected.
(d) How to Manage Cookie Settings In Your Browser?
Each browser has its own cookie management system, as described in the “Help” menu of your browser, where you will be provided with all necessary information about how to set your preferences.
For Microsoft Internet Explorer 6.0 and more:
- Go to "Tools" menu, then "Internet Options"
- Click on "Confidentiality"
- Select your preferred level of confidentiality
For Mozilla Firefox:
- Go to "Tools" then "Options" menu
- Click on the "Privacy" settings
- Select your preferred option on the "Cookie" menu
- Go to "Files" > "Preferences"
- Click on "Privacy"
- Select your preferred options
For Android browser:
- Click on the upper right button
- Go to "Settings" then "Privacy & security menu"
- Select your preferred option
For Dolphin Browser on Android:
- In the Menu, go to "More" then "Settings"
- Select the "Privacy & security settings" menu
- Select you preferred option in the "cookies" menu
For Safari on iOS:
- In the "Settings" app, go to "Safari" menu
- Go to "Accept cookies" entry under "Privacy"
- Select your preferred option
For Google Chrome:
- Click the Chrome menu on the browser toolbar
- Select “settings” then click “show advanced settings”
- In the "Privacy" section, click the “Content settings” button.
- In the "Cookies" section, you can change cookies settings
6. If You Share the Use of Your Device with Other People
If you share your Device with other people and the Device operates several browsers, we cannot guarantee that personalized services and advertisement designed to match your personal use of the Device (if such personalized services and advertisement are available) will correspond to your own use rather than someone else’s.
The sharing of your Device and the settings of your browser regarding cookies are your own choice and under your own liability.
For more information on cookies and their use, please visit the Commission Nationale de l’Informatique et des Libertés website at: http://www.cnil.fr.
7. How Your Data Is Stored
Fonfrège uses Shopify to provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify stores your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more information, please refer to Shopify's Terms of Service here or Privacy Statement here.
8. Transfer in the Event of Sale or Change of Control
9. Users in California
Residents of the State of California, under California Civil Code Section 1798.83, have the right to request information regarding the disclosure of your personal information by Fonfrège to its affiliates and/or third parties for their direct marketing purposes. You are limited to one request per calendar year.
To make such a request, please send a message through our general contact form attesting to the fact that you are a California resident and include your full name, telephone number, email address and current California mailing address for our response. Please include “California Privacy Rights” in the subject line of your message.
10. Applicable Users Outside the U.S.
Fonfrège may share data internally within our company and with our vendors, and your personal information may be processed on a server located in the United States. You consent to having your personal information transferred and processed in the United States.
Our Site is meant for adults and Fonfrège does not knowingly collect personal information from children without permission from a parent or guardian. Fonfrège does not intentionally target or solicit anyone under thirteen (13) years of age. If Fonfrège learns or has reason to suspect one of our visitors is under the age of 13, we will delete any personal information that has been collected from that visitor.
12. Protection of Your Information
Fonfrège has implemented technical and administrative security measures such as, but not limited to, firewalls, encryption techniques, and authentication procedures, among others, to maintain the security of your online session. Please be advised that while we strive to protect your personal information, we make no guarantees or assurances about our ability to prevent any such loss or misuse and we are not responsible in the event that such loss or misuse occurs.
13. We Don’t Track You
Other than for purpose of analyzing non-personal information in aggregate form, we do not permit third parties to collect information about you or your or others’ use of the Site.
14. Third-Party Sites
15. Corrections, Deletions and Account Terminations
In accordance with French Law “Informatique et Libertés” n°78-17 of January 6, 1978, as modified by the law of August 06, 2004, the visitor may access his/her personal information and modify or delete it. Each visitor may also refuse, at no cost, to be contacted by Fonfrège in which case he/she will no longer receive details on Fonfrège products or services. Your account may be deleted at any time by means of the Site.
16. Questions and How to Contact Us