Frequently Asked Questions
All purchases made within the United States will be shipped via USPS or UPS. All purchases made within European Union will be shipped via DHL.
Some items cannot be shipped internationally because of their value or fragility.
We ship books via a standard book rate of $USD 7.00.
Unless otherwise specified, we ship via United States Postal Service or UPS. Please note that most orders will require a signature upon delivery. UPS will attempt to deliver to your address 3 times. Fonfrège is not responsible for additional shipping fees if you are not available to receive your package. Customers can select to “ship with no signature required” at checkout.
Should you waive signature upon delivery, neither UPS nor Fonfrège can be held responsible for your package once it is left at your door.
Please note that any item with a value of $200 or more will require a signature.
Very occasionally UPS experiences shipping delays. We unfortunately cannot refund shipping charges in these circumstances as UPS does not refund these charges to us.
Should you waive signature upon delivery, neither UPS nor Fonfrège can be held responsible for your package once it is left at your door.
Orders are processed in the order they were received. Orders placed after 5:00 P.M. (PST) will be shipped the next business day. All U.S. orders are shipped via USPS or UPS; international orders are shipped via DHL.
Once we receive your order, you will be able to track the shipment as it is process, packed, and shipped. You will receive a shipment confirmation email containing your tracking number.
Delivery time takes approximately 3-7 business days. Most product ships from the United States.
Note, our warehouse is closed during weekends, bank and national holidays. Please plan accordingly as orders will not be shipped out on these dates.
HOW DO I RETURN AN ITEM?
First, make sure that the item is in fact returnable. The item cannot be worn or used. Candles are not returnable once the packaging has been opened.